Frequently Asked Questions (FAQ)
We Care Asia is a patient assistance and medical concierge service. We help patients and their families connect with trusted hospitals and specialists in Malaysia and the region, offering support before, during, and after treatment.
We assist with:
- Recommending hospitals and specialists based on your needs
- Coordinating medical appointments and procedures
- Assisting with travel arrangements (flights, transport, accommodation)
- Providing translation and on-ground support where required
- Offering guidance throughout the treatment journey
As long as they are not local and seeking treatment in a country where they are not the citizen of that country, We Care Asia is ready to help. Generally we help Malaysians if they want to go to hospitals outside of Malaysia but not in Malaysia.
You can reach us anytime through our WhatsApp (+60162536545), email (admin@wecareasia.com), or via our enquiry form. Our team is available even during weekends and public holidays to assist with urgent medical needs.
Our assistance is generally free for patients. In some cases, service fees may apply depending on additional requests (e.g., translation services, premium arrangements). Any costs will be communicated upfront.
We recommend hospitals and specialists based on your medical condition, urgency, and preferences. All recommendations are from reputable, accredited hospitals and experienced specialists with strong track records.
Yes. We guide patients and companions through visa application processes where needed and can assist with travel bookings, airport transfers, and nearby accommodation.
Absolutely. Patient confidentiality is our priority. All medical records and personal information are handled with strict privacy and data protection standards.
Our support does not end after the procedure. We continue to assist with follow-up appointments, medication arrangements, and communication with doctors, to ensure smooth recovery and peace of mind.
Simply contact us via phone or WhatsApp (+60162536545), or the enquiry form on our website. Share your medical concerns, and our team will guide you step by step.