{"id":27934,"date":"2025-08-29T03:19:31","date_gmt":"2025-08-29T03:19:31","guid":{"rendered":"https:\/\/www.wecareasia.com\/en\/?page_id=27934"},"modified":"2025-10-09T08:25:14","modified_gmt":"2025-10-09T08:25:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.wecareasia.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27934\" class=\"elementor elementor-27934\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4030b8d elementor-section-height-min-height elementor-section-items-top elementor-section-boxed elementor-section-height-default\" data-id=\"4030b8d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0c88a02\" data-id=\"0c88a02\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eb161f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"eb161f4\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-31b27fa\" data-id=\"31b27fa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-021cb54 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"021cb54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span>Frequently Asked Questions<span> (FAQ)<\/span><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c03191 elementor-widget elementor-widget-accordion\" data-id=\"2c03191\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4611\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. What is We Care Asia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4611\"><p><span style=\"font-weight: 400;\">We Care Asia is a patient assistance and medical concierge service. We help patients and their families connect with trusted hospitals and specialists in Malaysia and the region, offering support before, during, and after treatment.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4612\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. What services do you provide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4612\"><p><span style=\"font-weight: 400;\">We assist with:<\/span><\/p><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">Recommending hospitals and specialists based on your needs<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Coordinating medical appointments and procedures<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Assisting with travel arrangements (flights, transport, accommodation)<\/span><\/li><li aria-level=\"1\"><span style=\"font-weight: 400;\">Providing translation and on-ground support where required<\/span><\/li><li aria-level=\"1\">Offering guidance throughout the treatment journey<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4613\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3. Do you only help international patients?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4613\"><p>As long as they are not local and seeking treatment in a country where they are not the citizen of that country, We Care Asia is ready to help. Generally we help Malaysians if they want to go to hospitals outside of Malaysia but not in Malaysia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4614\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">4. How do I contact We Care Asia in an emergency?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4614\"><p><span style=\"font-weight: 400;\">You can reach us anytime through our WhatsApp (+60162536545), email (admin@wecareasia.com), or via our <\/span><a style=\"font-weight: 400; text-decoration: underline;\" href=\"https:\/\/www.wecareasia.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">enquiry form<\/a><span style=\"font-weight: 400;\">. Our team is available even during weekends and public holidays to assist with urgent medical needs.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4615\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4615\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">5. Do you charge patients for your service?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4615\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4615\"><p><span style=\"font-weight: 400;\">Our assistance is generally free for patients. In some cases, service fees may apply depending on additional requests (e.g., translation services, premium arrangements). Any costs will be communicated upfront.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4616\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4616\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">6. How do you choose the hospitals and doctors you recommend?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4616\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4616\"><p><span style=\"font-weight: 400;\">We recommend hospitals and specialists based on your medical condition, urgency, and preferences. All recommendations are from reputable, accredited hospitals and experienced specialists with strong track records.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4617\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-4617\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">7. Can you help with visas and travel arrangements?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4617\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-4617\"><p><span style=\"font-weight: 400;\">Yes. We guide patients and companions through visa application processes where needed and can assist with travel bookings, airport transfers, and nearby accommodation.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4618\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-4618\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">8. Will my medical information be kept confidential?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4618\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-4618\"><p><span style=\"font-weight: 400;\">Absolutely. Patient confidentiality is our priority. All medical records and personal information are handled with strict privacy and data protection standards.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4619\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-4619\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">9. What happens after the treatment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4619\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-4619\"><p><span style=\"font-weight: 400;\">Our support does not end after the procedure. We continue to assist with follow-up appointments, medication arrangements, and communication with doctors, to ensure smooth recovery and peace of mind.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-46110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-46110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">10. How do I get started?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-46110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-46110\"><p><span style=\"font-weight: 400;\">Simply contact us via phone or WhatsApp (+60162536545), or the <\/span><a style=\"font-weight: 400; text-decoration: underline;\" href=\"https:\/\/www.wecareasia.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">enquiry form<\/a><span style=\"font-weight: 400;\"> on our website. Share your medical concerns, and our team will guide you step by step.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) 1. What is We Care Asia? We Care Asia is a patient assistance and medical concierge service. We help patients and their families connect with trusted hospitals and specialists in Malaysia and the region, offering support before, during, and after treatment. 2. What services do you provide? We assist with: Recommending [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-full-width-page-without-header-title.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-27934","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/pages\/27934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/comments?post=27934"}],"version-history":[{"count":51,"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/pages\/27934\/revisions"}],"predecessor-version":[{"id":30485,"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/pages\/27934\/revisions\/30485"}],"wp:attachment":[{"href":"https:\/\/www.wecareasia.com\/en\/wp-json\/wp\/v2\/media?parent=27934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}